Early last month Mac OSX Hints ran an article that described how to remotely connect to someone’s desktop to offer support to the non-tech-savvy people in your family.
This is just what I’ve looking been for as I get more than a few calls a weeks from family saying that something (they usually don’t have the faintest idea of what…) wasn’t working and that I need to help them fix it. What usually ensues is fairly easy instructions getting way too complicated, then a lot of yelling, then me explaining that they need to stop talking so that I can help, and finally after half an hour, a somewhat apologetic “Oh…I just restarted and it seems to be working…”
So it goes :’-(
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